Return & Exchanges

HOW TO SEND IN YOUR RETURN/EXCHANGE

Good news - returns from Singapore are now FREE! To return an item to REVOLVE please:

  1. Visit this page and fill in your order number and email address to generate a return request. You will be able to select the day you want your return to be collected.
  2. Pack your item(s) into a shipping envelope or box (ideally the original delivery box) and attach the return label to the box.
  3. Skynet will collect your return on the nominated day and return to back to the warehouse in Singapore for returns processing.
  4. Returns are generally processed between 8-10 business days from receipt, and you will receive an email confirmation once your return has been processed.

INSTANT RETURN CREDIT TERMS

Some eligible customers may choose to receive your refund in the form of an Instant Return Credit. To be eligible for Instant Credit, you must return your original purchase items to Revolve using the specified courier and shipping label. Your Instant Credit allows you to reserve new items by using the Instant Return Credit option at checkout. Upon using any Instant Return Credit, you must immediately return the original items to Revolve through the specified courier and our shipping label within the timeframe specified by these terms. Once we have verified that the carrier has received your return items, your reserved items will be processed for shipping. If the cost of the new item(s) is greater than the value of the Instant Return Credit, you must pay the difference using a separate payment method.

If we determine that the returned items do not meet the conditions set forth on Revolve’s Returns & Exchange page, your Instant Return Credit will be revoked, and you will be charged separately for the item(s) using your original payment method. If you fail to return the original item(s) to the courier in accordance with these terms, your reserved items using the Instant Return Credit will not be shipped unless paid for using a separate, acceptable payment method.

The Instant Return Credit is non-transferrable and may only be used by you. The value of the Instant Return Credit is based on the original item purchase price, less any discounts, coupons, fees, or reductions used by you at the time of original purchase. The Instant Credit is valid for 10 days. If you do not use your Instant Credit within 10 days, your credit will be reissued to you as a refund to your original payment method. The maximum value of the Instant Credit Program that can be issued to you is five hundred US dollars ($500.00).

POLICY

Effective May 1st 2024, we will accept returns within 30 days for a full refund and within 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

REVOLVE does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

AUTHENTICITY/WARRANTY

With the exception of anything that is tagged as “Pre-Owned,” REVOLVE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.